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Tag: Customer Experience

What Could Happy Billy Teach You About Your Business?

August 17, 2009May 20, 2010
John Quarto-vonTivadar
Headline, Marketing

During a recent visit with family and with the fuel tank showing a big red Empty, my Mom was insistent that we had to get gas from Billy. “Who the heck is Billy?”, I wondered? (Bear with me, this gets

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PayPal Should Go Undercover

February 29, 2008May 18, 2010
John Quarto-vonTivadar
Technology

PayPal recently announced a streamlining of its payment flow process that doesn’t require a PayPal account to use. In other words, you can “check out” via PayPal, reap the security benefits of the merchant store not knowing your financial details,

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My Cup Runneth Over from High Slurp-Factorâ„¢

February 7, 2008May 20, 2010
John Quarto-vonTivadar
Headline, Marketing, Research

Have you tried Arizona Iced Tea? They aren’t bad at all, and I’ve really taken a shine to the No-Carb Blueberry Green Tea they produce. For the longest time I could not put my finger on why the product always

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“No, but I did sleep at a Staybridge Suites last night… “

November 2, 2007May 20, 2010
John Quarto-vonTivadar
Featured, Headline, Marketing

Often I relate stories about conversion missteps or persuasion challenges facing companies on- and off-line. Today, I’d like to relate a success story! An Open Letter to Andrew Cosslett, CEO of InterContinental Hotels Group: Dear Mr. Cosslett, As a business

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